A link to all of our policies can be found below:
Residential Policies
Access to records and files
Accessible information and communication
Accidents, incidents and emergencies
Activities
Admissions
Adult safeguarding
Advance care planning
Advocacy
Assessment of need and eligibility
Audit
Autonomy and independence
Bariatric care
Basic life support
Business contingency
Care and support planning
CCTV code of conduct
Challenging behaviour, violence and aggression
Clinical governance statement
Code of conduct for workers
Communicable infections management
Complaints
Compliance principles
Compliments (listening and learning)
Confidentiality
Conflict of interest
Consent
Continuity of care of support workers
Co-operating with other providers
Corporate social responsibility
Cyber security
Data protection legislative framework
Death of a resident
Decontamination
Dementia care
Deprivation of liberty safeguards
Diabetes
Dignity and respect
Direct payments
Disclosure and barring service
Display screen equipment
DNACPR
Dress code
Duty of candour
End of life
Environmental management
Equality and diversity
Falls prevention
Female genital mutilation
Financial irregularities
Financial procedures
Fit and proper persons - Directors
Food hygiene
Freedom of information
Gifts and legacies
Good governance
Handling of money - Residents who lack capacity
Handling of money - Residents
Handover
Homeworking
Hot water and surfaces
Ill treatment or willful neglect
Infection control
Isolation procedure
Key worker
Legionella
Media and public relations
Medical devices
Medication
Meeting needs
Mental Capacity Act 2005
Missing persons
Modern slavery
Monitoring and accountability
Moving and handling
MRSA
Notification
Nurse re-validation
Nutritional and hydration needs
Oral health
Person centred planning
Personal budgets
Personal evacuation plan
Pest control
Pets
Position of trust
Positive behavioural support
Premises access staff and visitors
Premises and resources
Premises general, welfare environment
Prevention of pressure ulcers
Professional boundaries
Promoting continence
Protective clothing and equipment
Quality assurance
Radicalisation
Range of services and the limits to responsibility procedure
Record keeping
Recruitment of volunteers
Recruitment and selection
Relatives, friends and carers
Religion and belief
Residents contract
Restraint
Risk assessment
Safe use of bed rails
Safeguarding children in an adult setting
Sensory impairment
Sepsis awareness
Service improvement plan
Sexuality
Social inclusion
Social media and networking
Staff general, welfare and facilities
Staff sleep-in
Staff waking night
Supervision
Temperature control
Termination of care services
Training development and qualifications
Vaccinations
Waste management
Whistleblowing
Young people and employment
Domiciliary Policies
Access to records and files
Accessible information and communication
Accidents, incidents and emergencies
Adult safeguarding
Advance care planning
Advocacy
Assessment of need and eligibility
Assistive technology
Audit
Autonomy and independence
Bariatric care
Basic life support
Business contingency and emergency planning
Care and support planning
CCTV code of conduct
Challenging behaviour, violence and aggression
Clinical governance statement
Code of conduct for workers
Collection of prescriptions
Complaints
Compliance principles
Compliments (listening and learning)
Confidentiality
Conflict of interest
Consent
Continuity of care of support workers
Co-operating with other providers
Corporate social responsibility
Cyber security
Data protection legislative framework
Death of a service user
Dementia care
Deprivation of liberty safeguards
Diabetes
Dignity and respect
Direct payments
Disclosure and barring service
Display screen equipment
DNACPR
Dress code
Duty of candour
End of life
Environmental management
Equality and diversity
Falls prevention
Female genital mutilation
Financial irregularities
Financial procedures
Fit and proper persons - Directors
Food hygiene
Freedom of information
Gifts and legacies
Good governance
Handling of money - Service users who lack capacity
Handling of money - Service users
Homeworking
Hot water and surfaces
Ill treatment or willful neglect
Infection control
Media and public relations
Medical devices
Medication
Meeting needs
Mental Capacity Act 2005
Missed visits
Missing persons
Modern slavery
Monitoring and accountability
Moving and handling
MRSA
Notification
Nurse re-validation
Nutritional and hydration needs
Oral health
Person centred planning
Personal budgets
Personal shopping
Position of trust
Positive behavioural support
Premises access to office
Premises and resources
Prevention of pressure ulcers
Professional boundaries
Promoting continence
Protective clothing and equipment
Quality assurance
Radicalisation
Range of services and the limits to responsibility
Record keeping
Recruitment and selection
Recruitment of volunteers
Relatives, friends and carers
Religion and belief
Responsive services
Restraint
Risk assessment
Safe use of bed rails
Safeguarding children in an adult setting
Sensory impairment
Sepsis awareness
Service improvement plan
Service users contract
Service users home security
Service users records home
Sexuality
Social inclusion
Social media and networking
Supervision
Termination of care services
Training development and qualifications
Vaccinations
Whistleblowing
Young people and employment